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In the fall, Pew Research Center surveyed 5,410 U.S. adults about their opinions of artificial intelligence – and they found that a full 66% of adults were extremely or very concerned about people getting inaccurate information (also known as “hallucinations”) from AI. Just 7% of respondents were “not too concerned” or “not at all concerned.” As we’ve discussed before, this tracks with findings that the language people are using to describe AI-generated content is becoming more negative.
Despite these concerns, though, ChatGPT usage is continuing to rise – not just for entertainment, where AI hallucinations might have less dire consequences, but also for work-related tasks and when users are looking to learn something new. Pew Research Center has tracked ChatGPT usage among U.S. adults, and since spring 2023, the share of adults who use ChatGPT for entertainment has doubled, from 11% to 22% by February/March 2025. But the increases in usage for personal learning and job-related tasks from 2023 to 2025 are even more stark: usage has increased from 8% to 26% to learn something new, and from 8% to 28% for tasks at work.
With more than a quarter of U.S. employees (and growing) using ChatGPT for job-related tasks, it’s a good reminder to always check your outputs and your work.
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